PCA Forums

it seems Motherboard componies are the worst. Both asus and Abit have a 3-5 week turn around time at least from my experience. How hard is it? you get a Board in...Test it if U must...and send a new one out. I sent my a7v133 raid to asus 4 weeks ago today and I finally got Pissed so I called them this morning and they say ... Oh that Finished this morning. it will be shipping in a FEW days. Do they do this on perpous? Or do they Just have No idea how 2 take care of there customers?

I know with segate or quantom or maxtor whe n Isend in a HD I get a new Replacement with in a week.

The worst part about it is this Motherboard is Needed for a Review I am doing for PCA and I cant exactly do a CASE review with out a SYSTEM in it. well I hope they get on he ball and I get it Friday.

Greg

I haven't ever had to Rma anything bigger then a hard drive thankfuly. It's lame that some companys can't pull it together enough to get something shipped back to you in a timely fashion. Cust service is something that I think is pretty important when coming to a decision on buying and/or recomending parts. IBM also has a good Rma service; it also took me roughly a week to get my drive back. Hope you get the parts soon.

For whatever reason, motherboard RMA departments always seem to consist of 2 blind monkies with a soldering iron. I had to RMA a board to a company once (DOA) and it took them a week to even look at the board even though it took it 2 days to get there. Man was I pissed off after that. But your right that HDD companies always seem to be on the ball. I've had wonderful expereinces with IBM and Maxtor RMAing drives.

you know I had a Prob with MAD once to. I sent them a 1giger for RMA and it took over a MONTH to get the replacement back.

Greg

On Friday I sent back an ASUS A7V (to the place where I ordered it from though, not ASUS directly) and got the replacement back today which I was quite impressed with.
In general things do seem to take much longer, I was waiting for nearly six weeks for videologic to get me a replacement amp for my speakers.