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006.9 PC secret shopper video from Linus Tech Tips

Posted: Wed Nov 11, 2020 5:42 pm
by Nuby1Canuby
Part 1 they tried to order $1500 gaming PCs from 8 online retailers:
https://www.youtube.com/watch?v=Gz7WMF4wWko

Re: 006.9 PC secret shopper video from Linus Tech Tips

Posted: Tue Nov 17, 2020 5:05 pm
by Nuby1Canuby
Part 2 they unbox the PCs they ordered:
https://www.youtube.com/watch?v=Q2kCUbY4ZWs

Re: 006.9 PC secret shopper video from Linus Tech Tips

Posted: Tue Nov 17, 2020 5:07 pm
by Nuby1Canuby
Part 3 they phone tech support for troubleshooting:
https://www.youtube.com/watch?v=0ViO0ETvfEc


Part 4 they will evaluate the systems they received.

Re: 006.9 PC secret shopper video from Linus Tech Tips

Posted: Tue Nov 17, 2020 5:37 pm
by FlyingPenguin
Interesting. I like the packing material inside the boutique PCs to keep the graphics card and cooler from flying loose in shipment. Gonna remember that next time I ship a PC to someone.

Early in my IT career, after I found the CPU cooler for a new Dell server floating around loose inside, I have always made it a point to open the case on a new PC and check for shipping damage before firing it up.

I had a client one time receive a server that, even though the shipping box showed no damage, the interior of the PC was totally destroyed. The drives had torn loose, the CPU cooler was loose, the mobo was cracked, and the case was bent. I've never seen anything like it. I can only assume it fell from a very large height on a flat side of the box. BTW Dell support was VERY nice. Because of scheduling issues it was past the 30 day return period when I got to the client's office to unbox the server, but I explained the situation and they sent a replacement 2 day air. I've always gotten good support from Dell Business division (home division, not so much).

Re: 006.9 PC secret shopper video from Linus Tech Tips

Posted: Tue Nov 17, 2020 11:16 pm
by Losbot
I hate Dell support.

Re: 006.9 PC secret shopper video from Linus Tech Tips

Posted: Thu Nov 26, 2020 12:23 am
by eGoCeNTRoNiX
I'm gonna check these out Friday..

Re: 006.9 PC secret shopper video from Linus Tech Tips

Posted: Thu Dec 03, 2020 5:59 pm
by Nuby1Canuby
Part 4 they evaluate the Systems they received:
https://www.youtube.com/watch?v=Go5tLO6ipxw

Dell double charged them for the extended warranty, that they declined when the system was ordered.

Re: 006.9 PC secret shopper video from Linus Tech Tips

Posted: Thu Dec 03, 2020 8:39 pm
by FlyingPenguin
Dell is VERY aggressive about pushing their extended warranties. Because I ordered PCs for my clients using one of my own emails, I constantly get reminders from Dell that the initial factory warranty is expiring, and do I want to buy an extended warranty. And if I don't reply in 30 days then they offer a discount on the extended warranty. Like clockwork. They're like Best Buy in that regard. Most people never use an extended warranty (mainly because they forget they have one) and it's money in the bank for them.