Verizon offers customers a $20 credit after yesterday’s 10-hour outage

[FlyingPenguin]

https://9to5google.com/2026/01/15/veriz ... ur-outage/

This took my wife's phone offline for 9 hours yesterday . A fruitless one hour Iinitially spent thinking that the phone was going bad or the account had got canceled because there was no information to be found anywhere on Verizon's site. Until I finally checked down detector. Tech Radar was actually the first news site that started reporting a problem, with all the mainstream news orgs completely ignoring it until late in the day while they were distracted with all the Trump nonsense.

Looking forward to hearing the post mortem on this. I suspect it was an authentication issue and not a network issue. Mainly because reports are that other cell phone companies that use Verizon's Network were not affected. Also my wife's phone wouldn't work with Wifi calling, which only makes sense if it's an authentication issue. Even over Wifi, the phone has to get a handshake from Verizon to be recognized as a valid phone.

[Losbot]

Even more fun: Lots of companies with no PCs on-site, that were using VDIs in Azure were locked out. Their phones could not receive the MFA pushes for MS Authenticator or DUO, so they were locked out. Then because of numerous tries, their accounts were locked my M$. Azure is terrible for unlocking user accounts and they were not hybrid systems with a domain controller on-site, so it's pure Azure. One MSP I know was still troubleshooting that today. A week later.